1. 1. Money was charged but no key received

The system will refund your order automatically

There might be cases when technical issues prevent us from automatically delivering the key you've purchased. In those cases, the system will automatically refund you after it recognizes that you didn’t get a key.

Check if the payment isn't just reserved/pending

Depending on the payment method you chose, it might take more time for the transaction to be completed. Some payments might take up to 72 hours, especially cash payments and certain bank transfers. Once the payment is completed, the system will provide you with a key. 

Have you checked your Fungies Market game's library in Order History (after logging in)?

All your purchased products are available in My Orders when you log in to your account. If you don’t have an account, we recommend creating one to track your purchases with the same email you have used for purchasing.

2. 2. Can I get a refund on Steam for a game bought on Fungies Market?

Since the products you can find in our marketplace come in the form of a digital key and their acquisition method on Steam is interpreted as retail, you won't be able to apply for a refund on their platform.

3. 3. I don't want to play the game anymore

In cases when a product key is already displayed, we are unfortunately unable to offer a refund. A product key can only be returned to receive a refund in two cases:

Before the product code is viewed.

If there's an issue with the product code itself (it is either invalid or previously used).

Keep in mind that we are a digital key marketplace, not a platform, and the seller of your product is not a direct publisher of the key, thus, they do not have any technical means to revoke or deactivate your key.

4. 4. When I try to activate my product key I receive an error, what should I do?

If you receive an invalid error message while trying to activate a game, do not worry.

Before creating a ticket, please make sure that:

You are activating the game on the appropriate platform;

Double-check if the code you typed in is correct;If you are certain that the above criteria are met, and the key is still not working, simply create a Support ticket.

If you receive an error message that your code has already been used, please make sure to do the following:Before you submit a support ticket, try to log out from your account and log in again;Recheck your library since it can take some time for a game to appear in the list;

If the game does not appear in your library, contact our Support Team with all the details about your issue.In case your key is region locked, it means you purchased a game that is not supported in your region or country.

 Note: in all of these cases, when you contact the Support Team about your issue, please provide all the needed information, including screenshots of the error, to make the resolution as smooth and quick as possible. 

1. 1. The credit or debit card payment method allows users to draw on funds that are deposited at the bank.

3. If you don’t want to register or log into your Fungies Market account, a credit/debit card is a fine option.

5. This payment method allows the usage of Visa, MasterCard, or Maestro debit/credit cards.  How to pay using a credit/debit card?

7. Select products and add them to the cartProceed to checkoutSelect ‘Credit or debit card’ as your payment methodFill in your credit/debit card information in the required fieldsPress ‘Continue’ to complete your paymentEnjoy your purchase In what regions is this payment method available?

9. Visa, MasterCard, and Maestro cards are well-accepted internationally in most regions of the world, therefore, the payment method should not be restricted based on the region. However, if the payment is halted, it may be that the card used for the transaction is region-locked or other issues are preventing the cardholder from using the card in question. In that case, we advise contacting your bank and/or choosing another payment method.

2. 2. Payment could not be processed

If you see this message while trying to create an order with us, it means that, although the transaction process was started, the payment provider never received the necessary information to process the payment. 

If you have provided every necessary information and went through the necessary process to validate your payment and you still get this error, please consider the suggestions below:

Try to make the transaction using the same browser but this time, using incognito mode;

Clean your cookies or try using a different browser;

Please make sure that you don't have any sort of software that can block data enabled at the moment of payment (VPN, AdBlocker, etc);

3. 3. Payment has been declined

In some cases, the payment provider you're using may decline the transaction before any information is sent to us. This is normally connected to some restriction the payment method you're using may have, like in terms of international or online transactions, or even connected to a typo on the information you've provided.To try and avoid this problem, please keep these suggestions in mind:

Please check your bank's online settings and make sure that you are able to make international and online payments with the card you're using;

Check all the information you've inputted and make sure that everything is accurate and up-to-date; 

Confirm that you have funds available in the payment method you're trying to use;Also, make sure you have 3D-Secure active with this card and make sure to use it while making your purchase.

Alternatively, you can also try to add your card to a PayPal account and then use PayPal as the payment method. In some cases that's enough to work around the problem.

If that doesn’t work, we would recommend you contact the card's provider directly to learn more about why the payments aren’t being approved.Please bear in mind that although your transaction has been declined, your bank may still withhold the funds. Meaning that, although the payment has never left your account, you may still see the transaction as pending.

1. 1. The credit or debit card payment method allows users to draw on funds that are deposited at the bank.

3. If you don’t want to register or log into your Fungies Market account, a credit/debit card is a fine option.

5. This payment method allows the usage of Visa, MasterCard, or Maestro debit/credit cards.  How to pay using a credit/debit card?

7. Select products and add them to the cartProceed to checkoutSelect ‘Credit or debit card’ as your payment methodFill in your credit/debit card information in the required fieldsPress ‘Continue’ to complete your paymentEnjoy your purchase In what regions is this payment method available?

9. Visa, MasterCard, and Maestro cards are well-accepted internationally in most regions of the world, therefore, the payment method should not be restricted based on the region. However, if the payment is halted, it may be that the card used for the transaction is region-locked or other issues are preventing the cardholder from using the card in question. In that case, we advise contacting your bank and/or choosing another payment method.

2. 2. Payment could not be processed

If you see this message while trying to create an order with us, it means that, although the transaction process was started, the payment provider never received the necessary information to process the payment. 

If you have provided every necessary information and went through the necessary process to validate your payment and you still get this error, please consider the suggestions below:

Try to make the transaction using the same browser but this time, using incognito mode;

Clean your cookies or try using a different browser;

Please make sure that you don't have any sort of software that can block data enabled at the moment of payment (VPN, AdBlocker, etc);

3. 3. Payment has been declined

In some cases, the payment provider you're using may decline the transaction before any information is sent to us. This is normally connected to some restriction the payment method you're using may have, like in terms of international or online transactions, or even connected to a typo on the information you've provided.To try and avoid this problem, please keep these suggestions in mind:

Please check your bank's online settings and make sure that you are able to make international and online payments with the card you're using;

Check all the information you've inputted and make sure that everything is accurate and up-to-date; 

Confirm that you have funds available in the payment method you're trying to use;Also, make sure you have 3D-Secure active with this card and make sure to use it while making your purchase.

Alternatively, you can also try to add your card to a PayPal account and then use PayPal as the payment method. In some cases that's enough to work around the problem.

If that doesn’t work, we would recommend you contact the card's provider directly to learn more about why the payments aren’t being approved.Please bear in mind that although your transaction has been declined, your bank may still withhold the funds. Meaning that, although the payment has never left your account, you may still see the transaction as pending.

1. 1. The credit or debit card payment method allows users to draw on funds that are deposited at the bank.

3. If you don’t want to register or log into your Fungies Market account, a credit/debit card is a fine option.

5. This payment method allows the usage of Visa, MasterCard, or Maestro debit/credit cards.  How to pay using a credit/debit card?

7. Select products and add them to the cartProceed to checkoutSelect ‘Credit or debit card’ as your payment methodFill in your credit/debit card information in the required fieldsPress ‘Continue’ to complete your paymentEnjoy your purchase In what regions is this payment method available?

9. Visa, MasterCard, and Maestro cards are well-accepted internationally in most regions of the world, therefore, the payment method should not be restricted based on the region. However, if the payment is halted, it may be that the card used for the transaction is region-locked or other issues are preventing the cardholder from using the card in question. In that case, we advise contacting your bank and/or choosing another payment method.

2. 2. Payment could not be processed

If you see this message while trying to create an order with us, it means that, although the transaction process was started, the payment provider never received the necessary information to process the payment. 

If you have provided every necessary information and went through the necessary process to validate your payment and you still get this error, please consider the suggestions below:

Try to make the transaction using the same browser but this time, using incognito mode;

Clean your cookies or try using a different browser;

Please make sure that you don't have any sort of software that can block data enabled at the moment of payment (VPN, AdBlocker, etc);

3. 3. Payment has been declined

In some cases, the payment provider you're using may decline the transaction before any information is sent to us. This is normally connected to some restriction the payment method you're using may have, like in terms of international or online transactions, or even connected to a typo on the information you've provided.To try and avoid this problem, please keep these suggestions in mind:

Please check your bank's online settings and make sure that you are able to make international and online payments with the card you're using;

Check all the information you've inputted and make sure that everything is accurate and up-to-date; 

Confirm that you have funds available in the payment method you're trying to use;Also, make sure you have 3D-Secure active with this card and make sure to use it while making your purchase.

Alternatively, you can also try to add your card to a PayPal account and then use PayPal as the payment method. In some cases that's enough to work around the problem.

If that doesn’t work, we would recommend you contact the card's provider directly to learn more about why the payments aren’t being approved.Please bear in mind that although your transaction has been declined, your bank may still withhold the funds. Meaning that, although the payment has never left your account, you may still see the transaction as pending.

1. 1. The credit or debit card payment method allows users to draw on funds that are deposited at the bank.

3. If you don’t want to register or log into your Fungies Market account, a credit/debit card is a fine option.

5. This payment method allows the usage of Visa, MasterCard, or Maestro debit/credit cards.  How to pay using a credit/debit card?

7. Select products and add them to the cartProceed to checkoutSelect ‘Credit or debit card’ as your payment methodFill in your credit/debit card information in the required fieldsPress ‘Continue’ to complete your paymentEnjoy your purchase In what regions is this payment method available?

9. Visa, MasterCard, and Maestro cards are well-accepted internationally in most regions of the world, therefore, the payment method should not be restricted based on the region. However, if the payment is halted, it may be that the card used for the transaction is region-locked or other issues are preventing the cardholder from using the card in question. In that case, we advise contacting your bank and/or choosing another payment method.

2. 2. Payment could not be processed

If you see this message while trying to create an order with us, it means that, although the transaction process was started, the payment provider never received the necessary information to process the payment. 

If you have provided every necessary information and went through the necessary process to validate your payment and you still get this error, please consider the suggestions below:

Try to make the transaction using the same browser but this time, using incognito mode;

Clean your cookies or try using a different browser;

Please make sure that you don't have any sort of software that can block data enabled at the moment of payment (VPN, AdBlocker, etc);

3. 3. Payment has been declined

In some cases, the payment provider you're using may decline the transaction before any information is sent to us. This is normally connected to some restriction the payment method you're using may have, like in terms of international or online transactions, or even connected to a typo on the information you've provided.To try and avoid this problem, please keep these suggestions in mind:

Please check your bank's online settings and make sure that you are able to make international and online payments with the card you're using;

Check all the information you've inputted and make sure that everything is accurate and up-to-date; 

Confirm that you have funds available in the payment method you're trying to use;Also, make sure you have 3D-Secure active with this card and make sure to use it while making your purchase.

Alternatively, you can also try to add your card to a PayPal account and then use PayPal as the payment method. In some cases that's enough to work around the problem.

If that doesn’t work, we would recommend you contact the card's provider directly to learn more about why the payments aren’t being approved.Please bear in mind that although your transaction has been declined, your bank may still withhold the funds. Meaning that, although the payment has never left your account, you may still see the transaction as pending.

1. 1. The credit or debit card payment method allows users to draw on funds that are deposited at the bank.

3. If you don’t want to register or log into your Fungies Market account, a credit/debit card is a fine option.

5. This payment method allows the usage of Visa, MasterCard, or Maestro debit/credit cards.  How to pay using a credit/debit card?

7. Select products and add them to the cartProceed to checkoutSelect ‘Credit or debit card’ as your payment methodFill in your credit/debit card information in the required fieldsPress ‘Continue’ to complete your paymentEnjoy your purchase In what regions is this payment method available?

9. Visa, MasterCard, and Maestro cards are well-accepted internationally in most regions of the world, therefore, the payment method should not be restricted based on the region. However, if the payment is halted, it may be that the card used for the transaction is region-locked or other issues are preventing the cardholder from using the card in question. In that case, we advise contacting your bank and/or choosing another payment method.

2. 2. Payment could not be processed

If you see this message while trying to create an order with us, it means that, although the transaction process was started, the payment provider never received the necessary information to process the payment. 

If you have provided every necessary information and went through the necessary process to validate your payment and you still get this error, please consider the suggestions below:

Try to make the transaction using the same browser but this time, using incognito mode;

Clean your cookies or try using a different browser;

Please make sure that you don't have any sort of software that can block data enabled at the moment of payment (VPN, AdBlocker, etc);

3. 3. Payment has been declined

In some cases, the payment provider you're using may decline the transaction before any information is sent to us. This is normally connected to some restriction the payment method you're using may have, like in terms of international or online transactions, or even connected to a typo on the information you've provided.To try and avoid this problem, please keep these suggestions in mind:

Please check your bank's online settings and make sure that you are able to make international and online payments with the card you're using;

Check all the information you've inputted and make sure that everything is accurate and up-to-date; 

Confirm that you have funds available in the payment method you're trying to use;Also, make sure you have 3D-Secure active with this card and make sure to use it while making your purchase.

Alternatively, you can also try to add your card to a PayPal account and then use PayPal as the payment method. In some cases that's enough to work around the problem.

If that doesn’t work, we would recommend you contact the card's provider directly to learn more about why the payments aren’t being approved.Please bear in mind that although your transaction has been declined, your bank may still withhold the funds. Meaning that, although the payment has never left your account, you may still see the transaction as pending.

1. 1. The credit or debit card payment method allows users to draw on funds that are deposited at the bank.

3. If you don’t want to register or log into your Fungies Market account, a credit/debit card is a fine option.

5. This payment method allows the usage of Visa, MasterCard, or Maestro debit/credit cards.  How to pay using a credit/debit card?

7. Select products and add them to the cartProceed to checkoutSelect ‘Credit or debit card’ as your payment methodFill in your credit/debit card information in the required fieldsPress ‘Continue’ to complete your paymentEnjoy your purchase In what regions is this payment method available?

9. Visa, MasterCard, and Maestro cards are well-accepted internationally in most regions of the world, therefore, the payment method should not be restricted based on the region. However, if the payment is halted, it may be that the card used for the transaction is region-locked or other issues are preventing the cardholder from using the card in question. In that case, we advise contacting your bank and/or choosing another payment method.

2. 2. Payment could not be processed

If you see this message while trying to create an order with us, it means that, although the transaction process was started, the payment provider never received the necessary information to process the payment. 

If you have provided every necessary information and went through the necessary process to validate your payment and you still get this error, please consider the suggestions below:

Try to make the transaction using the same browser but this time, using incognito mode;

Clean your cookies or try using a different browser;

Please make sure that you don't have any sort of software that can block data enabled at the moment of payment (VPN, AdBlocker, etc);

3. 3. Payment has been declined

In some cases, the payment provider you're using may decline the transaction before any information is sent to us. This is normally connected to some restriction the payment method you're using may have, like in terms of international or online transactions, or even connected to a typo on the information you've provided.To try and avoid this problem, please keep these suggestions in mind:

Please check your bank's online settings and make sure that you are able to make international and online payments with the card you're using;

Check all the information you've inputted and make sure that everything is accurate and up-to-date; 

Confirm that you have funds available in the payment method you're trying to use;Also, make sure you have 3D-Secure active with this card and make sure to use it while making your purchase.

Alternatively, you can also try to add your card to a PayPal account and then use PayPal as the payment method. In some cases that's enough to work around the problem.

If that doesn’t work, we would recommend you contact the card's provider directly to learn more about why the payments aren’t being approved.Please bear in mind that although your transaction has been declined, your bank may still withhold the funds. Meaning that, although the payment has never left your account, you may still see the transaction as pending.

1. 1. The credit or debit card payment method allows users to draw on funds that are deposited at the bank.

3. If you don’t want to register or log into your Fungies Market account, a credit/debit card is a fine option.

5. This payment method allows the usage of Visa, MasterCard, or Maestro debit/credit cards.  How to pay using a credit/debit card?

7. Select products and add them to the cartProceed to checkoutSelect ‘Credit or debit card’ as your payment methodFill in your credit/debit card information in the required fieldsPress ‘Continue’ to complete your paymentEnjoy your purchase In what regions is this payment method available?

9. Visa, MasterCard, and Maestro cards are well-accepted internationally in most regions of the world, therefore, the payment method should not be restricted based on the region. However, if the payment is halted, it may be that the card used for the transaction is region-locked or other issues are preventing the cardholder from using the card in question. In that case, we advise contacting your bank and/or choosing another payment method.

2. 2. Payment could not be processed

If you see this message while trying to create an order with us, it means that, although the transaction process was started, the payment provider never received the necessary information to process the payment. 

If you have provided every necessary information and went through the necessary process to validate your payment and you still get this error, please consider the suggestions below:

Try to make the transaction using the same browser but this time, using incognito mode;

Clean your cookies or try using a different browser;

Please make sure that you don't have any sort of software that can block data enabled at the moment of payment (VPN, AdBlocker, etc);

3. 3. Payment has been declined

In some cases, the payment provider you're using may decline the transaction before any information is sent to us. This is normally connected to some restriction the payment method you're using may have, like in terms of international or online transactions, or even connected to a typo on the information you've provided.To try and avoid this problem, please keep these suggestions in mind:

Please check your bank's online settings and make sure that you are able to make international and online payments with the card you're using;

Check all the information you've inputted and make sure that everything is accurate and up-to-date; 

Confirm that you have funds available in the payment method you're trying to use;Also, make sure you have 3D-Secure active with this card and make sure to use it while making your purchase.

Alternatively, you can also try to add your card to a PayPal account and then use PayPal as the payment method. In some cases that's enough to work around the problem.

If that doesn’t work, we would recommend you contact the card's provider directly to learn more about why the payments aren’t being approved.Please bear in mind that although your transaction has been declined, your bank may still withhold the funds. Meaning that, although the payment has never left your account, you may still see the transaction as pending.

1. 1. The credit or debit card payment method allows users to draw on funds that are deposited at the bank.

3. If you don’t want to register or log into your Fungies Market account, a credit/debit card is a fine option.

5. This payment method allows the usage of Visa, MasterCard, or Maestro debit/credit cards.  How to pay using a credit/debit card?

7. Select products and add them to the cartProceed to checkoutSelect ‘Credit or debit card’ as your payment methodFill in your credit/debit card information in the required fieldsPress ‘Continue’ to complete your paymentEnjoy your purchase In what regions is this payment method available?

9. Visa, MasterCard, and Maestro cards are well-accepted internationally in most regions of the world, therefore, the payment method should not be restricted based on the region. However, if the payment is halted, it may be that the card used for the transaction is region-locked or other issues are preventing the cardholder from using the card in question. In that case, we advise contacting your bank and/or choosing another payment method.

2. 2. Payment could not be processed

If you see this message while trying to create an order with us, it means that, although the transaction process was started, the payment provider never received the necessary information to process the payment. 

If you have provided every necessary information and went through the necessary process to validate your payment and you still get this error, please consider the suggestions below:

Try to make the transaction using the same browser but this time, using incognito mode;

Clean your cookies or try using a different browser;

Please make sure that you don't have any sort of software that can block data enabled at the moment of payment (VPN, AdBlocker, etc);

3. 3. Payment has been declined

In some cases, the payment provider you're using may decline the transaction before any information is sent to us. This is normally connected to some restriction the payment method you're using may have, like in terms of international or online transactions, or even connected to a typo on the information you've provided.To try and avoid this problem, please keep these suggestions in mind:

Please check your bank's online settings and make sure that you are able to make international and online payments with the card you're using;

Check all the information you've inputted and make sure that everything is accurate and up-to-date; 

Confirm that you have funds available in the payment method you're trying to use;Also, make sure you have 3D-Secure active with this card and make sure to use it while making your purchase.

Alternatively, you can also try to add your card to a PayPal account and then use PayPal as the payment method. In some cases that's enough to work around the problem.

If that doesn’t work, we would recommend you contact the card's provider directly to learn more about why the payments aren’t being approved.Please bear in mind that although your transaction has been declined, your bank may still withhold the funds. Meaning that, although the payment has never left your account, you may still see the transaction as pending.